Returns Eligibility:
We accept returns on unused and undamaged items within 14 days of delivery, in accordance with UK consumer regulations (where applicable for online purchases)
Items must be returned in their original packaging and in a resalable condition.
Damaged/Faulty Items:
If your order arrives damaged or faulty, please notify us within 48 hours of delivery with photographs. We will assess the issue and arrange a replacement, refund or collection/exchange where appropriate.
Return Process:
To request a return, please contact our team at [email protected] with your order number and reason for return. Returns must be authorized before being sent back.
Refunds:
Once returned items are received and inspected, refunds will be processed to the original payment method within 5-10 business days.
Contact Us:
If you have any questions about returns, please contact our support team at [email protected]